COVID Secure Guidelines
As the centre has now re-opened, we are eager to operate as close to normal as possible, making your experience as regular as we can, but we have also put a great deal of time and effort in to ensuring we adhere to the social distancing guidelines as laid out by the UK Government. We will be doing everything that we can to keep both you the customer, and our staff as safe as possible.
Remember, some of you won't have ridden for months so you might need to lower your expectations of the kind of stunts you can perform, whilst you get your general fitness and stamina back.
So, what changes can you expect when you next come to the centre? We have put together this Q&A page to help guide you through the process.
WHEN ARE YOU RE-OPENING?
We will be re-opening the centre at 12pm on Wednesday the 2nd December 2020.
WHAT WILL YOUR OPENING HOURS BE?
Initially we will be changing our opening hours whilst we get our bearings. This will also allow additional time for cleaning prior to opening each day.
We will open Monday to Friday 12noon to 10pm, and 10am to 6pm on weekends.
WHAT IS THE PROCEDURE ON ARRIVAL?
Customers must use the antibacterial gel in the main lobby area before they enter the building.
Masks are required at all times unless actively riding.
Customers should proceed to queue, following the floor markings and obeying social distancing restrictions. If spaces within the queue are full inside the building then you will need to wait outside, so please ensure that you are appropriately dressed just in case the weather is bad.
When called to the counter present your membership card or give your details so we can book you in. For contact tracing purposes we will need to verify your telephone number.
Reception is fitted with glass protective screens to help ensure our staff's safety.
We would prefer you to then pay with card, but cash is still acceptable.
Once booked in you can proceed in to the skatepark.
DO I HAVE TO PRE-BOOK A SLOT?
No. The centre is open as normal for drop in users. As we have a large skatepark facility we have capped the number of people who can be in the centre at any one time. It's important that everyone does not turn up at opening time so that we can avoid large queues. This setup is subject to change if this system does not work for any reason.
IS THERE A TIME LIMIT ON MY VISIT?
No, at present you can stay for the usual duration of your visit.
ARE THE CHANGING ROOMS OPEN?
No. The changing rooms are in the climbing area and are not available for use. You should arrive at the centre in the clothing you you wish to ride in. Toilet facilities are restricted to a maximum of 2 people at any one time.
WHAT ARE THE RULES WHEN IN THE SKATEPARK?
We will be observing the standard 2m social distancing rule.
Access to the climbing centre area of the facility is prohibited under any circumstances. The two sports must keep completely apart for contact tracing and capacity management purposes.
If you can not maintain a safe distance of 2m, then we recommend the use of a mask or face covering.
Observe all floor markings in this respect.
There is a maximum of 50 people allowed in the skatepark at any one time.
There is a maximum of 6 people allowed on the decks of the vert ramp at any one time.
There is a maximum of 12 people allowed in the street section at any one time.
Staff will actively disperse customers if they feel it is too busy or if social distancing is not been observed.
how often should i clean my hands?
Gel dispensers are available throughout reception, and pocket gels are available to buy from reception also.
We obviously recommend frequent cleaning of hands and it goes without saying that you should avoid touching your face in any fashion. Customers must wash their hands after using the toilet facilities, and before entering the cafe area.
If in doubt, play it safe, wash your hands or use the free gels provided.
CAN I BRING MY KIDS?
Yes, however due to capacity restrictions only one parent may accompany up to 2 children and supervise them during their visit. Where possible we request parents to sit outside or in their vehicle as our strict capacity limits can not be breached. A parent in the centre in essence takes away a space for a rider.
WHAT DO I DO WHEN I LEAVE THE CENTRE?
First and most importantly wash your hands, use the gels provided too.
You also now need to tell us you are leaving so that we can update our capacity management software.
ARE NEW MEMBERS WELCOME?
We are delighted to be welcoming new visitors to the centre. Registration is now online, please follow this link to register. Please note that for new members under the age of 18, the parent or guardian who signed the consent form must present themselves at reception on their first visit. However, you don't need to stay for the duration of the visit so once signed in you are free to go about your day.
WHAT ARE YOU DOING TO PROTECT US?
In addition to our usual rigorous cleaning, staff will follow a strict new rota of cleaning common public areas including seating, changing areas, toilet facilities and the main reception area. Our staff all have access to full PPE.
All internal doors will remain open reducing the need to touch handles.
ARE YOU PROVIDING ANY INSTRUCTIONAL LESSONS WHEN YOU RE-OPEN?
YES. We are now running One-To-One sessions at the weekends. Please note that we are not currently running sessions for multiple participants. To book a session, give us a call on 0121 449 8000!
I AM A PROVIDER, CAN I BRING MY GROUP?
Yes capacity limits allowing. You must book your group in advance with main reception by calling (0121) 449 8000. You must follow social distancing guidelines, and the risk assessment of the organisation you are working for.
IS THE CAFE OPEN?
Yes, the cafe is now open as from 5pm on weekday and all day weekends. However, in accordance with Tier 3 restrictions the seating area is now closed and the cafe is serving food for takeaway only.
We can not refill your water bottles in the cafe at present, so please ensure that you bring water with you if needed.
ARE YOU HIRING OUT EQUIPMENT?
Where possible you need to bring your own equipment with you.
We we still be hiring out equipment, including Scooters and Skateboards. BMX's are not currently available.
All these items will be wiped down with anti-bacterial cleaner upon return.
You need to bring your own helmet with you. We have limit supplies for rental, and these must be quarantined for 72 hours upon return, so we can not guarantee we will have a helmet for you to rent.
ARE YOU STILL PROVIDING PRIVATE HIRE?
No. Due to the Government's current Covid-19 restrictions, we are currently unable to provide Private Hire sessions.
I AM ON DIRECT DEBIT, WHEN DOES IT RESTART?
All Direct Debit customers were halted on 5th November 2020 and no payments were taken since then. As soon as we open Direct Debit's will re-start and be taken from you account on their usual day, either the 8th or 28th of the month. Customers with passes that still had time to run, will have them extended for the unused period.
IF I AM A D/D CUSTOMER OR HAVE A PASS DO I STILL HAVE TO QUEUE?
Yes. So that we can monitor capacity levels everyone needs to queue for the reception. Though pass holders will progress through the reception quicker as there is less to process. Having a pass does not guarantee you entry on any specific day if we are at capacity, and no part refund will be given for days where you can not gain access to the park.
These are new and strange times for all of us, the virus has not gone away. We are going to need customers to exercise common sense and follow the government social distancing guidelines to make it feasible for us to operate in this current climate. Staff are on hand to answer your questions, and to maintain social distancing if it is breached.
We can not be the cause of an outbreak in Birmingham, and will not hesitate to close the park if users fail to observe the new rules that we have put in place.
If you have any further questions then please do not hesitate to send us an email by using the contact us tab at the top of the screen.